To save the report, once the test is done, click on " File > View Results File" and attach the. In case the problem continues, please provide us with the following information:ġ- Is there any error message when the issue happens? Do you see any error code or error message under Device Manager > Display Adapters > Intel® UHD Graphics 620 > Properties?Ģ- Have you tested if the behavior occurs with an external monitor using a straight-through connection?ģ- Does the issue occur randomly or with specific apps? Can you reproduce the issue if you access the BIOS screen/utility?Ĥ- Run the Intel® Processor Diagnostic Tool to verify that both the processor and the GPU (Graphics Processing Unite) are fine. You can download the driver from this link: Intel® Graphics DCH Driver Version 30.0.100.9864. ![]() If the issue persists or if you have any problems installing the Acer* driver, you can repeat the process using the latest Intel® generic driver (.
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